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  • info@riverholistic.ie

Delivery and returns

Delivery and returns

Shipping & Delivery:

Please note due to Covid-19 your order may take a little longer to get to you, please don’t worry and if you have any enquiries about your order just email me on claire@riverholistic.ie with your order number and I can follow up for you.

We offer AnPost – Standard Post which is measured by weight. The final postage amount will also include your postage and packaging.
An Post will deliver your package. If there is no one home to accept the package An Post will leave a “Sorry we missed you” notice which will let you know how you can collect your packet. 

You have 4 days to collect your parcel. If you do not collect your parcel it will be returned to us and we will refund the order less cost of shipping
You can also arrange a free redelivery of the item online at https://managingmail.anpost.ie/redelivery/  to the same or an alternative address. Re-deliveries take approximately 2 working days.
Delivery Costs
Delivery charges vary by weight and packaging .
For ROI orders, delivery starts from €4.50
We use An Post for all deliveries. Tracked deliveries can sometimes take a while to be updated on An Post website
Errors with deliveries
If we receive an order back to us as ‘Undeliverable’ due to ‘Insufficient address details’ where we have input the address on the postal label exactly as we received it from the customer, re shipping costs will then be the responsibility of the customer. 
Returns
If for any reason you do not fall in LOVE with your River Holistic products and they have been unopened, you may exchange/refund within 7 days of receipt.
Customers are responsible for return / exchange shipping charges for all returns.
If a refund is agreed the refund will be carried out by us within 30 days of agreeing the return in writing.