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Cancellation Policy

Cancellation Policy

Please note that as we do send out a reminder 24 hours before your appointment, any no show or cancelled appointment after this time may incur a cancellation fee of 50-100% of treatment cost depending on time given.

Covid-19 exceptions.  If you are feeling unwell and you contact to let us know, you will not be charged a cancellation fee and we can rebook you in.  The no-show policy still stands, so please make sure you contact to cancel. You will be fully charged for your appointment if you do not show up.  The therapists and teachers have reduced their capacity to see clients and to teach so this is vital for their business and to allow as many people to be seen for appointments.

Regular cancelling at last minute or not showing up for appointments will require a non refundable deposit to secure any future booking for any classes or treatments.

I hope that you understand this policy as all of the therapists are self-employed here and they rely on us to keep their bookings running smoothly.

If you are cancelling out of reception hours please email info@riverholistic.ie or even through our social media channels Facebook or Instagram and we can cancel your appointment this way, time permitting.

Claire